Key Account Manager (w/m/d) Cyber Security Solutions

Company

For a highly innovative cyber security firm we are recruiting the Key Account Manager (f/m/d) role based in central Vienna and remote. The position focuses on the success with existing large enterprise clients in the field of telecommunication.

Role

• Take care of existing key clients in the field of telecommunication
• Lead as the single point of contact for all customer account management matters
• Define multiyear account strategy, in close collaboration with other teams (tech, monetization, finance)
• Lead, orchestrate & coach virtual teams to execute strategy
• Have a constant customer-first mind-set
• Present and defend actions internally and push for priorities
• Executive communication, engagement and influence
• Build and maintain strong, long-lasting client relationships
• Introduce team-members, specifically monetization, on a case to case basis
• Negotiate contracts and lead technical documentation (scope of work) progress
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives and internal roadmap requirements
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare regular internal reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Candidate

• Proven success record in SaaS enterprise sales and account management
• Professional background in an ISP, MNO or carrier preferred
• Professional background in cyber security preferred
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, PipeDrive CRM or HubSpot) and MS Office (particularly MS Excel and Powerpoint)
• Experience delivering client-focused solutions to customer needs
• Data-driven mentality
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities (including VC tools)
• Strong verbal and written communication skills: English + German
• BA/BS degree in Business Administration, Sales or relevant field preferred
• Fluent in German and English
• Spanish other EU language is welcome

Deal

• Highly innovative work environment located at ICON Tower in the centre of Vienna
• Freedom to work as independently as possible
• Becoming part of a constantly growing company while celebrating international success
• Attractive bonus program, jobticket and other benefits
• Appropriate and performance-related remuneration (monthly gross salary according to the collective agreement for employees of companies in the field of automatic data processing and information technology services of at least € 4.032,- (ST2/Standard level). Of course, there is the possibility of overpayment depending on experience and qualifications.